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Shipping & Returns

The "Pertinent definitions and clarifications" section (section 1.) of the Terms and Conditions section of this website applies to this section. 

Shipping:

 

When purchasing the products the store provides for sale the customer can choose from a variety of shipping options to have the products delivered, all of which are provided by third parties and governed by those third parties terms and conditions, policies, etc. All orders will be shipped with a valid tracking number. 

Free Shipping to certain regions and for orders above certain amount of money will be routinely offered and advertised on our store, and store communications. 

All products will leave the store wrapped in a waterproof barrier and surrounded by cushioning material, while keeping the package size reasonable for the given product(s). 

International Shipping is available. Rates are automatically displayed, but additional import costs, custom duties and other fees might be incurred later. The buyer is responsible for those fees, when applicable. 

Return Policy:

Customers can cancel any order at any time for a 100% refund before the order is dispatched. To do so email the store at info@yankeevictor400.shop or via the contact form found here. Please be aware that the dispatch process might have already been initiated by the time you email the store. You will know if that is the case if the first communication you receive from us after emailing us with the intent of canceling an order is a tracking number or other notification of the order having been shipped. This option exists primarily to enable customers to cancel orders that include items categorized as "pre order." Canceling an order for items that are in stock can be difficult to achieve in many cases.   

 

Once an order has been dispatched you can return products in certain situations as outlined below:

 

Note: With the exception of Situation 3 B "defective Item" (see below), we only offer refunds for returned products, we do not offer replacements.

 

The only official ways to notify us of a situation with an order and the desire to return a product or cancel an order is via email at info@yankeevictor400.shop, or using the contact form. Please provide us with the order number when doing so.

 

Once we agree to have an order returned, rectified, or replaced, the products must be shipped back to us within 15 days.

 

The store needs to be able to verify the purchase on our records. 

 

When the customer is responsible for shipping costs associated with a returned item, as outlined below, the customer is free to choose which shipping provider they use to return an item or rectify an order, but in all cases a valid tracking number must be provided to us. 

 

The store's return policy outlined below only applies to orders within the United States and its territories, and Canada (Domestic Orders). Due to the length and complexities associated with international shipping all other returns and rectifications will be handled by offering a compensatory refund following the Domestic Order policy as a general guide. The compensatory refund for international orders may or may not consist of the full amount paid for a product as assessed on a case by case basis.

The store's return policy outlined below is mainly tailored to cover situations involving scale die-cast airplane models, but the basic principles also apply to situations involving other types of products available for purchase at the store. 

Situation 1: Buyer's Remorse  

Description: The customer no longer wants an item they purchased.

Policy: We will accept a return due to buyer's remorse for any order as long as we are notified within 3 days after the order has been delivered as indicated by the shipping tracking number.

Timeline and to notify us: Within 3 days after the order has been delivered to the provided delivery address as indicated by the order tracking number. 

Who is responsible for return shipping costs: The customer.

Conditions: If the order had already been dispatched by the time you sent us an email notifying us of your desire to cancel it, you will need to notify us again of your desire to return the products under the stipulations specified in this situation. Do not assume that because you attempted to cancel the order before it was dispatched we automatically agree to have it returned. After we agree to have an order returned due to buyer's remorse, the refund will only be issued after we receive the products back and determine they are in the same condition they were when we shipped them.

 

Situation 2: Erroneous product 

Description: There is a discrepancy between the products ordered and the products delivered.

Policy: If we make a mistake and the order includes an erroneous product we will rectify the order by accepting the return of the products sent in error, and sending you the correct products at our earliest convenience.

Timeline to notify us: You will need to notify us of the delivery of an erroneous product, and the intention to rectify the order within 15 days after the order has been delivered to you as indicated by the order tracking number. 

Who is responsible for the shipping costs associated with rectifying an order: The store.

Conditions: We need to verify the products returned are in the same condition as they were when they left the store, and we need to corroborate through our inventory that we in fact sent the wrong products before agreeing to rectify the order.

 

Situation 3: Damage 

Description: Each product will be carefully inspected and packaged before shipping. This is to ensure that no item is damaged before leaving our store, and to reduce the likelihood of it becoming damaged during shipping. However, oversights do happen, and airplane models are very delicate and prone to suffering some minor damage during shipping. 

 

The store will handle damaged items according to the following situations:

 

Situation 3 A: Detached/loose parts

Description: Though not ideal, it is fairly common for parts such as landing gears, wings and antennas to become detached from a model during shipping and handling. 

Policy: If the detached/loose parts are present and undamaged in the box, and have not caused any damage in the form of scratches, dents and similar to other parts of the model (i.e. the model can be readily returned to factory condition by simply gluing/snapping the loose parts back into place), we agree to take the model back for a refund.

Timeline to notify us: To return an item with minor damage you need to notify us within 15 days after the order has been delivered to you as indicated by the order tracking number.

Who is responsible for return shipping costs associated with detached/loose parts: The store.

Conditions: Any claim of damaged products must include photos. The refund will only be issued after the products are inspected by us and determined to be in the same condition in which the customer claimed to have received them, as corroborated by the photographic evidence provided by the customer. 

 

Situation 3 B: Defective item (considerable damage)

Description: Parts such as landing gears, wings and antennas become detached and/or damaged during shipping and are missing or have caused damage to other parts of the model in the form of scratches, dents, and similar (i.e. the model cannot be readily returned to factory condition).

Policy: We will accept the return of the product after receiving photographic evidence of the claimed damage. 

Timeline to notify us: To return a defective item you need to notify us within 15 days after the order has been delivered to you as indicated by the order tracking number.

Who is responsible for return and replacement shipping costs and associated with an item with considerable damage: The store.

Conditions: The refund will only be issued, or the replacement model will be sent, after we receive the damaged model, and/or after the customer has paid for the shipping of the replacement product. 

Notes:

1- This is the only situation in which we agree to source a replacement product. However, due to the limited availability of collectible items, we cannot assure that a replacement item will be available. In such case a refund will be the only resolution available to this situation. We may agree to replace the item with a different item of similar value. 

2- If a replacement model also suffers considerable damage during shipping, then the options to solve the situation are going to be reduced to a full refund after the defective item is sent back in accordance with the conditions specified under "Situation 3B."

 

Situation 4: Product imperfections 

Description: As impressively accurate and detailed as die-cast airplane models are, they are not perfect and production imperfections and inaccuracies do happen. 

General Policy: Unfortunately, we cannot, and will not, consider imperfections affecting an entire production run such as livery design errors, and imperfect placement of elements such as windows, logos, etc, as a form of damage that makes a product "defective." This decision is based under the premise that the customer understands what is being purchased as we will do our best to provide representative photos of each product on our website as they arrive from the factory after going through the manufacturer's quality control checks. 

Exceptions to the aforementioned General Policy: There are cases in which we will not be able to provide a representative photo of a product. For example, pre order items of which only a generic artwork render is available, or cases in which quality of production varies widely within the same production run. In the aforementioned cases we will accept a return.

Timeline to notify us: To return an item deemed imperfect under the exception to the general policy on product imperfections you need to notify us within 15 days after the order has been delivered.

Who is responsible for return shipping costs of an item deemed imperfect: The customer.

Conditions: The refund will only be issued after the products are received and inspected by us, and determined to be in the same condition they were when we shipped them.

Why are customers responsible for the shipping costs associated with returning products in some situations?

In those situations the store considers the products to be restockable. In leu of charging a fixed re-stocking fee, the store has opted to simply allow the customer to choose shipping service they wish to use to return the item (as long as it includes a tracking number), and assume that cost. 

 

What happens if a product becomes damaged, or suffers additional damage during the return process (I.e. we receive returned products that are not in the same condition they were when we shipped them)?

 

The damage or additional damage will be assessed and the customer will be responsible for a determined re-stocking fee. This means that in most of the aforementioned situations the customers incurs a risk of only receiving a partial refund when an item is returned. The only situation in which there is no risk of receiving only a partial refund is Situation 3 B. A customer can opt to have the returned model shipped back to them to avoid a re-stocking fee, but in such situation the customer will be responsible for the costs associated with shipping the model back to them. 

 

Examples of additional damage include, but are not limited to, scratch and dents on models being returned under Situation 3 A, excessively dirty items, items showing clear signs of unreasonable mishandling and items returned in unsealable condition as defined below. 

 

Sealable condition: Minor wear to the flaps of scale model boxes, and packaging of other products that is not meant to be ripped, as a result of careful opening and closing will not be considered additional damage. The item will be considered in sealable condition.

 

Unsealable condition: Ripped scale model boxes, and packaging of other products that is not meant to be ripped, will be considered unsealable and the returned product will be considered to have suffered additional damage. 

 

Exception to items returned in unsealable condition: Pre-owned models sold under the category of "Collection Sale" can be sold in packages that are already in an "unsealable condition" (worn on ripped boxes). In this case the condition of the box will not be considered additional damage as the model was in that condition before being shipped to the customer. 

 

 

The above policy has been written so that customers can easily find what return/rectification options they have depending on their particular situation. While we have tried to anticipate a wide variety of situations that are common in the hobby of collecting die-cast airplane models, it is impossible to plan for every possible scenario. So please feel free to contact us if your situation does not fit under any of the aforementioned ones, and we will work with you to arrive at a fair and lawful resolution when possible.

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