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Customer Relations

At YankeeVictor400 our goal is to promote the hobby of scale model collecting while providing the best possible service and experience to our customers. If we ever fall short of your expectations in any way, rest assured that whatever short coming you experienced was not intentional and we are willing to solve the situation within reason. 

YankeeVictor400 is a family-run business. This means that at times we will have to hang the "on vacation" or "we'll be back shortly" signs, so to speak, as we juggle the different priorities we have in front of us, which include raising children, and catering to you, our customers. We do not expect any absence from the store front to affect our ability to serve our customers in a dramatic way, but we do understand that in some cases your orders are time critical. There is always a solution available, the key is to communicate clearly with us so that we can make arrangements to prioritize fulfilling those particularly time critical orders when things get busy around the house. Of course, this is only true as long as we have the products in stock. 

Contact us here, or by emailing us at info@yankeevictor400.shop

As long-time members of the die-cast airplane model collecting community, we understand our customer's expectations, and are also familiar with some of the most common issues that collectors and retailers can face as part of "daily business." We have designed our terms and returns policies, so that there is guidance to address many of the most common issues that arise in the hobby. However, we are flexible, and while we can't guarantee that we will be able to satisfy any personal requests, or accommodate all particular needs,  we can assure you that we are open to listen and consider anything you have to say. So ask us any questions you might have.

 

This can be anything from special shipping quotes, returns under situations not covered in our returns policy, suggestions about products you would like us to carry, photos of a particular product you are interested in, etc. We just ask that you are reasonable, and understand that we might have queue to go through before we get to your question. 

Contact us here, or by emailing us at info@yankeevictor400.shop

Also don't forget to sign up to our newsletter and follow us on social media to stay up to date with new products, coupon codes, promotions, etc...

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Business Relations

For any business related inquiries please email us at jaz@yankevictor400.comPlease don't hesitate to reach out if you are a scale model manufacturer, or produce items related to the hobby of collecting airplane models, and diorama building, and would like us to retail your products, or promote them via our social media outlets.

Email us at the aforementioned address for any other questions regarding the products we sell, business propositions, etc. 

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